Refund policy

Last updated: 12 October 2026 · Draft — to be reviewed by a lawyer before publication

Try before you pay

Every new account gets 28 free days — 14 days of everything, then 14 days of no-hub mode — without a payment card. You only pay once you choose a plan.

14 days to change your mind

Within 14 days of your first payment for a subscription (No-hub or Hub, monthly or yearly), you can ask for a full refund, for any reason. This includes your right of withdrawal as a consumer in the EU or the UK. Your subscription then ends straight away.

After that

You can cancel at any time. Your plan stays active until the end of the month or year you have already paid for, and it does not renew.
Renewals and the unused part of a paid period are not refunded, so cancel before your renewal date if you don’t want to continue.
If you were charged by mistake (for example, twice), or the service was unavailable for a long time through our fault, write to us and we will refund what is fair.

How to ask for a refund

Use the link in the receipt email from Paddle, or write to support@kumbayai.com (or use the contact form) from the email address of your KumbayAI account. Our reseller Paddle, the merchant of record for all our orders, processes the refund to the original payment method, usually within 5–10 business days depending on your bank.

Your AI services

Charges from the AI services you connect (for example API usage at Anthropic, OpenAI or Google, or your Claude, ChatGPT or Gemini subscription) are made by those providers, not by KumbayAI. Ask them about refunds.