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Terms of service

Last updated: 12 October 2026 · Draft — to be reviewed by a lawyer before publication

1. The service

KumbayAI lets you use AI assistants from one app: in your browser (no-hub mode), and on your own computers through the KumbayAI hub, which you install yourself. It consists of the web app, the relay that connects your browsers and devices, the hub software and the KumbayAI connector. Your chats, files and keys stay on your own devices; see the privacy policy for exactly what we process.

2. Your account

You need an account with two-factor authentication. You must be at least 18 years old, or have the consent of a parent or guardian. Keep your password, your authenticator app and your recovery key safe: you are responsible for what happens in your account. If you use KumbayAI for a business, you confirm you may accept these terms for it.

3. Free trial

Every new account gets a free trial without a payment card: 14 days of the full service (Hub plan), then 14 days of no-hub mode. After that the service is paused until you subscribe. Nothing on your own devices is deleted when a trial ends. One trial per person; we may refuse a trial to accounts created to get more than one.

4. Plans and prices

Prices include VAT; the amount in your currency is shown at checkout before you pay. We may change prices or plans: we tell you at least 30 days before a change affects you, and a new price applies only from your next renewal. You can cancel before then.

5. Payment — Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle’s buyer terms apply to your purchase. We never see or store your card details.

6. Renewal and cancellation

Subscriptions renew automatically at the end of each month or year until you cancel. You can cancel at any time, from Account → Plan in the app or with the link in your Paddle receipt. A monthly plan then ends at the end of the month you have paid for; a yearly plan ends at the end of the year you have paid for. There are no partial refunds for unused time, except as set out in the refund policy and as required by law. If a payment fails, Paddle retries it; the service may be paused if it can’t be collected.

7. Your right of withdrawal

If you are a consumer in the EU or the UK, you have the right to withdraw from a purchase within 14 days of your first payment for a subscription, without giving a reason, and receive a full refund. How to do it is described in the refund policy.

8. Your AI services

You connect your own AI services — API keys, or your own accounts such as Claude, ChatGPT or Gemini. Your use of them is governed by their terms and billed by them, not by KumbayAI. KumbayAI is not affiliated with those providers and is not responsible for their availability, their charges or what their models produce. You are responsible for what your agents do on your computers, including the files and commands you allow them to use.

9. Acceptable use

Do not use KumbayAI to break the law, to infringe others’ rights, to attack, overload or probe the service, to access devices or accounts that are not yours, or to resell the service without our agreement. We may suspend or close accounts that do, and we tell you why unless the law or security prevents it.

10. Software and updates

We grant you a personal, non-exclusive, non-transferable licence to install and use the KumbayAI hub and apps on your devices while your account is active. The hub updates itself; you can choose when in its settings. You may not copy, modify, reverse engineer or redistribute the software except where the law allows it. Open-source components are under their own licences.

11. Availability and changes

We work to keep KumbayAI available but do not guarantee it is uninterrupted or error-free. We may change or improve features. If we stop offering a paid feature you rely on during a paid period, you may cancel and receive a pro-rata refund for the unused time.

12. Liability

Nothing in these terms limits rights you have as a consumer under Portuguese or EU law, or liability that cannot be limited by law (such as for intent or gross negligence). Otherwise, to the extent the law allows, we are not liable for indirect or consequential loss, for loss of data on your own devices, or for the output of the AI services you use; and our total liability is limited to the amount you paid us in the 12 months before the claim.

13. Ending your account

You can delete your account at any time in the app. Removing a device from your account erases KumbayAI’s data on that device and uninstalls KumbayAI from it. We may close an account that breaks these terms, after notice where reasonable; if we close a paid account without cause, we refund the unused part of the period.

14. Changes to these terms

We may update these terms. We tell you about important changes by email or in the app at least 30 days before they apply. If you don’t agree, you can cancel before they apply.

15. Law and complaints

These terms are governed by Portuguese law. If you are a consumer, you also keep the protection of the law of the country where you live, and you may bring a claim in its courts. Complaints: support@kumbayai.com, or the electronic complaints book at livroreclamacoes.pt. Consumer disputes can also go to an alternative dispute resolution entity: [the competent ADR entity, e.g. CNIACC].

16. Who we are

KumbayAI is provided by Eyal Zarchi, a self-employed business registered in Portugal (NIF 316257419), [business address] (“KumbayAI”, “we”). Contact: support@kumbayai.com or the contact form.

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